Before you buy
Do the tools come with a warranty?
Yes. Every Aura electric tool carries a 12-month warranty from the date of delivery: Clipper, Trimmer, Shaver and Hair Dryer.
It covers manufacturing defects such as motor failure, a battery that stops holding a charge, a charging port that quits, or switches that fail. It does not cover normal blade wear, drops, water damage, or damage caused by non-Aura replacement parts.
How long does the Clipper run on a charge?
Up to 240 minutes on a full charge, which covers a full day behind the chair for most barbers. The motor runs at 8,000 to 10,000 RPM across two speeds.
Run time shortens gradually as any battery ages, and that is normal. If yours stops holding a charge within the first 12 months, it is covered by the warranty.
What comes in the box?
It varies by tool. Every product page has a What's Included section that lists the exact contents: guards, cables, oil, brush and manual.
If something you expected is not listed there, email us before you order and we will confirm it for you.
How long does shipping take?
We ship from several warehouses, so your order normally leaves from the location closest to you. You get a tracking number by email as soon as your parcel ships.
Delivery times vary by destination. If you need an estimate for a specific address before you order, email us and we will check it for you.
Using the styling products
How do I apply the Hair Clay?
Use towel dried or dry hair, never soaking. Clay grabs on damp hair, while on wet hair it slides and you lose the hold.
Start with a pea sized amount, warm it between your palms until it turns clear, then work it back to front, roots first. Shape with your fingers for texture or a comb for a clean part. Daily use is fine and one round of regular shampoo takes it out.
How do I apply the Hair Powder?
Dry hair only. This is the mistake almost everyone makes the first time, because powder on wet hair clumps and turns chalky.
Two or three shakes at the roots, bottle held about 10 cm away, then rub it in with your fingertips. Use less than you think, since too much shows as white residue on dark hair. Shampoo removes it completely at the end of the day.
How do I apply the Sea Salt Spray?
Damp hair, not soaking. Towel dry first, then spray five to eight pumps from 15 to 20 cm away across the mid lengths and ends, skipping the scalp.
Scrunch by hand for waves, or blow dry on low with a diffuser for volume with more control. Use it two or three times a week rather than daily, and always rinse it out.
How do I apply the Shaving Gel?
Start on clean, damp skin. Warm water first softens the hair and opens up the pores.
Spread a coin sized amount in a thin, even layer. Gel is not foam, so you should still see the skin through it, and that is what lets you follow the line. Shave with the grain first, then across if you need to go closer, rinsing the blade often.
After you buy
How do I make a warranty claim?
Email info@newgenerationaura.com with three things: your order number, a short description of what is happening, and a photo or short video showing the problem.
Video helps a lot on mechanical issues, since a blade that shifts or a motor losing power is easier to show than to describe. We come back to you with next steps, and if the unit has to be returned we send you the label.
Where is my order?
You get a tracking number by email when your parcel ships. If it has not arrived, check your spam folder first, because that is usually where it is.
Still nothing, or tracking has not moved in several days? Email us with your order number and we will look into it for you.
What if an item is missing from my order?
Contact us right away at info@newgenerationaura.com. Send your order number and a photo of the box with everything you did receive laid out.
That lets us confirm what happened and ship the missing item without a back and forth. The sooner you tell us, the faster we can fix it.
What if my product arrives damaged?
Inspect your order when it arrives and contact us immediately if anything is defective, damaged or wrong.
Send photos of both the item and the packaging. If it was damaged in transit we need to see the box to file the claim with the carrier, so please keep it until the case is closed.
Can I return something I just don't want?
You have 30 days from delivery to request a return. The item has to be unused, in its original packaging, with proof of purchase.
Personal care products that have been opened cannot be returned for hygiene reasons. Full details are in our Refund Policy.
How do I reach customer service?
Email info@newgenerationaura.com. Include your order number if you have one, it gets you a faster answer.
For a return, contact us first. We will confirm the right address to send it to and send you a shipping label. Anything sent back without contacting us first cannot be accepted.